We just upgraded our phone system to a UC320.  We are configured with the default VLAN settings.  I have added port forwarding for 47 and 1723 but when I try to cennted with the Microsoft VPN optin with my Windows 7 desktop I receive an error 619.  Does anyknow if this is possible with the UC320 adn what I should try to get this working again.  It worked with our old router. ... View more

We have a a UC320 and receive our SIP trunks from Bandwidth.com.  The system is configured with 10 digit dialing and 3 digit extensions.  In order to get an outside line we must dial a 9 and then the 10 digit phoane number.  Our old system allowed us to pick up the handset and dial three digits and get an inside employee extension or dial 7 digits and get an outside line to a local phone number or dial 10 digits and get an outside line with a long distantance phone number. We don't mind dialing 9 to get an outside line but the 10 digit dialing is driving every crazy and I am getting a lot of complaints.  If I configure the UC320 to only have 7 digit dialing we can never dial any more numbers and thus never able to make a long distance call.  I called our SIP provider and they require 10 digits to complete the call even if it is a local call.  It appears that the SIP provider nor the UC320 can add the local area code if not entered when dialing only 7 digits of the required 10 digits. Are the rest of you all dialing 10 digits everytime you make a phone call?  Are there other SIP providers that work better with the UC320 and add the local area code if only 7 digits are dialed? If not, I believe here is a feature requestion option for Cisco.  In the UC320 configuration > site > region > dial plan yuo will notice there are two choices (7 digit and 10 digit).  If the 7 digit is selected below will appear an option for the local area code but you can't dial more that 7 digits.  When the 10 digit option is selceted there isn't a box for the local area code but you can dial local and long distance phone numbers by entering the area code.  You would think that the option for selecting 10 digits would also have a box for the local area code as well and if 7 digits were dialed the UC320 would add the local area code to the begining of the number dialed. ... View more

I imported about 70 client phone numbers into our UC320 directory list.  We are using the SPA504G phones and trying to access these client numbers.  When we select the softkey "dir" there are choices for which directory appear on the screen.  After selecting the external directory list option the screen dispalys our client numbers.  The problem is finding the client you want to call appears to be very time consuming.  The scrolling option takes forever to get to a company that begins with "W" and the search option is difficult. Is anyone using this feature successfully?  If so, can you suggest a better way to access client numbers and dial them. ... View more

I am looking for a way to configure a UC540 so that when our employees (telemarketers) lift their handset the phone will automatically dial the next available phone number from a predefined phone number list.  I am also open to a 3rd party application if someone can make a recommendation. ... View more

I have a customer who is interested in upgrading his phone system to a UC540. He has a specific feature that I am not sure exists or is even possible. This customer is a boat dealer and spends a lot of time roaming around the parking lot and through his buildings. His request is for the ability to have the phone system announce inbound callers as waiting on the PA system. Example: A caller (customer) calls the dealership and selects a choice for sales in the auto attendant. The phone system would then announce over the PA system "Sales you have a call waiting on extension 210". or "Sales you have 3 calls waiting". The caller would hear announcements or music while waiting.  Meanwhile the owner would hear this PA announcement and find the nearest phone and pick up the inbound call. Please let me know if this is possible or does this need to be added to as a feature request. ... View more