Situation:     7960 and 6961 devices. Location has multiple shared lines across all devices.  7960 allow up to 6 calls and 6961 has 12 line configured.  When a call is in the "Connected" state the softkey template is configured to offer Hold, End Cal...

CUCM 7.1(3)Phone Load: CP7921G-1.3.3, CP7925G-1.3.3, cmterm_7920.4.0-03-02I have a location with several wireless devices (7920, 7921 and 7925s).  All wireless devices share the main line number's extension as the primary line with multiple desk phon...

Hello,I am troubleshooting an issue with failed faxes to a RightFax server in my environment.  This is for occasional failures from some outside analog fax machines from 1FB connections at their location.  Call flow is as follows:Inbound PRI --> AS58...

CUCM 7.1Direct H323 transferThe application is registered and inbound dialing to the pilot number and authentication with pin are working as expected. However, when dialing an outbound number (any number:local,LD, etc. no matter what number is diale...

Is it possible to send the factory restart sequence to an IP phone? We are migrating from 4.1 to 7.1 and the CTL file on the phone is forcing us to do a manual factory reset. We have many phones in other states and would prefer to do this ourselves...