About wagner.coelho

wagner.coelho · 07-13-2010

Dear All,I am used to create simple scripts to select agents based on resource groups, however I am having trouble to create a script to select agents based on skill groups.I basically have a CSQ with 6 skills groups within the CSQ. Each skill group ...

wagner.coelho · 04-07-2010

Hi All,I am trying to integrate Exchange 2007 with CCX 7.0SR5, however the mail police is setup to client connections only via TLS secure authentication.Does anyone know if there is a way to do such integration? Is it going to be available on newer v...

wagner.coelho · 07-14-2010

Hi,Thanks for your response. Much appreciated.This is pretty much what we were used to do with resource groups.What I was trying to you is:We have a contact centre that required 6 different skills. My idea was to have a single CSQ for the contact cen...

Member Since	‎04-08-2008 06:12 PM
Date Last Visited	‎08-18-2017 03:56 AM
Posts	4

User Statistics

User Activity

Skill agent selection not working properly

Is TLS secure authentication supported on Microsoft Exchange 2007 integration for Agent E-Mail?

Re: Skill agent selection not working properly