I had a faculty member who I recently converted to a 7962 from his Nortel M7208 and he was upset to find out that just like the Nortel M7208 the 7962 was not activating the t-coils in his hearing aids.  After some searching on the internet I found th...

Reading through the forums I have seen several posts which make me think this should work, but I can't seem to get silent monitoring or recording using the agent desktop to work when the agent is connected through IP communicator.   Currently I have ...

We have had mixed success with the use of H239 while H323 inspection is enabled on an ASA running 8.0(4) code. The endpoints are a Polycom PVX behind the ASA (HostB) and another PVX endpoint which is not behind any firewall (HostA). Both endpoints a...

I have a customer on Call Manager 4.13 who has a hunt group with 11 individual DNs. The customer wants to limit calls into the hunt group to 8 simultaneous calls so that no more than 8 of the 11 people are busy on the phone at any point. Callers beyo...