We need to know if the 7925G-EX meets NFPA Class I/Div 2 and Class II/Div 2 requirements.

We are experiencing call drops after about 2-3 minutes on outbound calls.  We have a global SME cluster (1 PUB, 6 SUBs) and 3 regional CUCM "leaf" clusters (1 PUB, 4 SUBs/cluster).  We are running currently running CUCM 9.1.2.12900-11 and were told t...

I am seeing a bunch of "Abandonded while on hold" for a particular call center agent in report agtskg26. I am curious if anyone can explain the statement in the help " and/or the number of paused tasks that the agent ended during the interval". Does ...

I am seeing a bunch of "Abandonded while on hold" for a particular call center agent. I am curious if anyone can explain the statement in the help " and/or the number of paused tasks that the agent ended during the interval". Does this mean the age...