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Member since
05-09-2008
3
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Created by
landonbirkholz
in Contact Center
in Contact Center
03-16-2011
11:05 AM
03-16-2011
11:05 AM
Thanks again for the info - we're running enhanced, so I'll take a shot at the DSTActive vairiable you mentioned. I'm hoping we can get the upgrade underway by the end of the year. It's just a lot of prep work since 8 relies on CM being 8 as well. We have 10 prod clusters and about 130,000 users, so upgrading CM is always a pretty lentghy process. I really appreciate your feedback! Landon Landon Birkholz United Health Group IT landon_c_birkholz@uhc.com 763-744-1511
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Created by
landonbirkholz
in Contact Center
in Contact Center
03-16-2011
09:36 AM
03-16-2011
09:36 AM
Thanks for the info! We are in the process of preparing to upgrade, so that's something to look forward to. We are currently running 7.0(1)SR05_Build504. I was hoping to find an interrim solution that would work with our current version. Any ideas on that?
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Created by
landonbirkholz
in Contact Center
in Contact Center
03-11-2011
07:42 AM
03-11-2011
07:42 AM
Hello, We have a small contact center site in Arizona that does not observe daylight savings time, and all other sites on this CM cluster/CUCCX server do observe DST. Any suggestions on how I could configure a script section that would negate the effects of DST? We currently go into the script twice a year and manually change business hours. There's gotta be a better way... Thanks, Landon
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Created by
landonbirkholz
in Contact Center
03-16-2011
03-16-2011
Thanks again for the info - we're running enhanced, so I'll take a shot
at the DSTActive vairiable y...
Created by
landonbirkholz
in Contact Center
03-16-2011
03-16-2011
Thanks for the info! We are in the process of preparing to upgrade, so
that's something to look forw...
Created by
landonbirkholz
in Contact Center
03-11-2011
03-11-2011
Hello,We have a small contact center site in Arizona that does not
observe daylight savings time, an...
Public Statistics
| Date Registered | 05-09-2008 05:42 AM |
| Date Last Visited | 10-25-2018 08:22 AM |
| Total Messages Posted | 3 |
