Léon Benjamin is a social collaboration practitioner and has managed a number of successful social software implementations with organisations counting British Airways, Microsoft & BT. He is the co-founder of Sei Mani, an enterprise social collaboration services company. Sei Mani currently leads a number of Enterprise Collaboration initiatives delivering real time video and ‘Facebook inside’ technologies that enable organisations to transform the way they work.
Previously spent 20 years designing and delivering complex IT transformation programmes, managing business change and agile software development in financial services, telecommunications, retail and travel, for blue chip companies, counting Union Bank of Switzerland, Dresdner Kleinwort Benson, Barclays Capital, Andersen Consulting, Airtours, Opodo, BT, Tesco, Argos, Carphone Warehouse and Aviva.
Léon is the author of Winning by Sharing, a book about the impact of social software on the future of work first published in 2005 predicting how social software can be as transformative inside the company as it has been in the consumer world.
social software, collaboration, agile, change, adoption, disruption, uc, webex, cisco, banking, telecoms,media, technology
Léon Benjamin is a social collaboration practitioner and has managed a number of successful social software implementations with organisations counting British Airways, Microsoft & BT. He is the co-founder of Sei Mani, an enterprise social collaboration services company. Sei Mani currently leads a number of Enterprise Collaboration initiatives delivering real t
Cisco is making it easier to drive adoption of Webex Teams with next practice content. This is a shift in emphasis from ‘how to’ content to ‘why to’ content that can be used by Customer Success Managers and customers to launch, promote and accelerate adoption. Articulating the value of the technology in the context of different lines of business makes it easier for employees to understand “what’s in it for me?”. Information makes people think, but emotion makes them act.
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A collection of promotional, marketing and PR collateral Sei Mani produced as part of its adoption services of Cisco enterprise collaboration apps. Consumer style promotional material of Cisco unified communications technology in the digital workplace. In this case for our customer Musgrave, Ireland’s leading food retail and wholesale company, who are deploying Cisco Jabber for instant messaging and presence. The core value proposition we use in training sessions, emails, and other communications is: It’s what we ask people to use if they’re explaining it to a colleague in the canteen. Here’s a montage of materials and messaging used throughout the adoption campaign. "The Sei Mani team demonstrated great flexibility and creativity in communicating a complex message to the internal audience at Musgrave and their input was a valuable contribution to the overall success of the project. Michelle Walsh, Communications Manager, Musgrave Group."
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Technology will never replace the chemistry of high value face-to-face meetings and even when people know each other well, there’ll always be a need to meet in person. Technology has undeniably reduced the number of journeys people have to take dating back to the introduction of the plain old telephone service. When large enterprises make investments in real time collaboration technologies, typically Skype For Business, WebEx and Telepresence (in all its forms) the business case is typically based around savings in Travel & Entertainment (T&E) expenses. It’s easy nowadays to benchmark and monitor T&E costs through individual expense claims – and if adoption is done well, use of the technology goes up and T&E goes down. The stand out case study over the years is Vodafone’s massive investment in Cisco Telepresence and Skype For Business, which achieved a 20% reduction in travel expense, with employees avoiding 100 trips per month per location, saving 200,000 hours of time over 3 years. Urban legend has it that Vodafone saved $400m over a ten year period. But this isn’t the whole story and Vodafone didn’t get there with technology alone. Other ‘compensating controls’ related to human behaviour were also necessary. Travel policy rules changed to prevent people from booking unnecessary travel. They made it easier to book a video conferencing room than to book a flight, and when booking a flight people are prompted with reminders that immersive video rooms are available as an alternative. Business relationships are crucial, especially in the early stages of development and we know that video meetings can never fully replace the chemistry of face to face meetings. Adoption efforts continually communicate how video capable laptops and desktop video devices, through to purpose built video rooms, can be used for different types of meetings. Based on our experience, we’ve defined what we believe are five types of meetings. This chart describes meeting types, their importance and the travel policy and protocol to be used in each with the corresponding process required to ensure people get the meeting experience they need.
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A short video on why service design is so important in the enterprise video space. Ray King architected Vodafone's global video service.
What is Enterprise Video Service Design? from Sei Mani on Vimeo.
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