About Robert Johnson

Robert Johnson · 07-16-2019

Have a quick question. We are running UCCX 10.6.1.1.1002-15 (ES03-19). Below is the output from the License Information. Configured Licenses:Package: Cisco Unified CCX PremiumTotal IVR Port(s): 290Cisco Unified CCX Premium Seat(s): 145High Availabili...

Robert Johnson · 06-28-2017

I understand the report below for the most part. What I would like to know but cannot find anything on it is the Cisco Unified CCX Maximum Agents: 400. What happens if you exceed the 400 max agents in the system? Does the system shutdown, not allow a...

Robert Johnson · 03-06-2017

Running Unity Connection 10.5. When a call goes to CUC the system answers the calls not the individual users mailbox. You get the recording "Hello Cisco Unity Connection Messaging system. From a touch tone phone....." I've stared and compared to othe...

Thanks Chris and Dennis. · 03-09-2017

Thanks Chris and Dennis. After some more searching I found the Redirecting Diversion Header Delivery - Outbound was not set on the SIP trunk. Checked that box and it started working.

Member Since	‎06-09-2016 09:09 AM
Date Last Visited	‎12-15-2021 12:43 AM
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UCCX 10.6 Maximum Amount of Configured CSQ Supervisors

UCCX - Unified CCX Maximum Agents: 400

Unity Connection 10.5 System Answering Calls - Not Users Mailboxes

Thanks Chris and Dennis.