About nigel.willis1

nigel.willis1 · 08-20-2019

I am trying to make a web service call from my Finesse desktop on my local computer using a HTTP_Request from a workflow action. The computer is using the Cisco VPN to reach the sandbox and the web service I am using is on the public internet. I can ...

nigel.willis1 · 05-13-2019

I have developed a simple gadget in Finesse 11.5 that listens to incoming "OFFERED" chat requests and pops a toaster to warn the agent. I then want to trigger an activateMyTab to bring the gadget tab to the agent's attention once they have clicked on...

nigel.willis1 · 06-15-2016

I am writing a third party application running in a server environment that needs to get notifications from Finesse server. I have written the app in Java and I am using Babbler 0.7 as the means of creating an XMPP session. I can see the finesse serv...

Re: Sandbox vpn remote user is disabled · 12-31-2020

My company does not allow VPNs to be installed on its desktops other than the authorised one. This means that I have a remote box through which I gain access to the Cisco Sandboxes. In a recent anyconnect upgrade for some reason I get the "VPN establ...

nigel.willis1 · 03-23-2020

Can we get a confirmation from Cisco that the issue is because of a certificate expiry across the sandboxes and that this will be resolved soon? Is this going to be covered by the system maintenance period on the 3rd April?

nigel.willis1 · 03-19-2020

Yes I have the same problem. I have been using the sandboxes for over a year now but as of about a week ago you can't login an agent. Jabber logs in fine, administrator account is fine, but the agent desktops keep getting a 401 error. I have tried fi...

nigel.willis1 · 05-28-2019

@momeraj wrote:Hi Nigel, I have tried below scenario in our lab and it is working fine in Chrome as well. Not sure why it is not working for Nigel Willis.Is it possible to send the gadget code so that I can try in my lab or the box detail where I can...

nigel.willis1 · 04-19-2019

I have a similar problem and I have used the solution. The difference is that I am calling the tab section from a callback function triggered from a toaster pop up. The toaster works and the function is called when I click on the toaster window but t...

Member Since	‎11-02-2015 08:21 AM
Date Last Visited	‎01-01-2021 05:35 AM
Posts	10

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User Activity

Getting 504 errors when using HTTP_Request in workflow action on Unified Contact Center Express 11.6

problem with activateMyTab in Chrome from a toaster pop-up

Authentication failure in java client using BOSH into finesse notification server

Re: Sandbox vpn remote user is disabled

Re: Password error loggging into finesse 11.5 in sandbox

Re: Password error loggging into finesse 11.5 in sandbox

Re: problem with activateMyTab in Chrome from a toaster pop-up

Re: Finesse - Display a tab on new call