Thanks Dan, I passed this info to our customer but have not heard back so unfortunately I cannot confirm that is the correct answer. Given we haven't heard back, I think we can assume it is correct. Cheers, ... View more

Thanks, I have moved it as requested. ... View more

Dan, If OP's description is so vague, how is it that he received a reasonable response? How does one "Steal" a thread? If I believe my issue is similar or same to OP's issue, it makes perfect sense for me to continue that thread. In that manner, all relevant information regarding this problem is contained in 1 thread, thus making it easier for future users to see all info in 1 thread, rather than searching through multiple threads! Clearly, when I say management console, I mean whatever is supposed to be accessed when typing the device IP address into a browser. Unfortunately, because this does not work as described in the user manual, I cannot tell you what I mean when I say "Management Console". I do believe however, that if you thought about it for a second, you would be able to decipher what I mean. In any case, I will start a new thread as you suggest. In the mean time, you might consider how you can provide a more "Valuable Response", instead of demonstrating your unhelpful lack of critical thinking.  Kind Regards, ... View more

Hi, I am having the same issue as Original poster above. The device is obtaining an IP address and can be seen on the network.... but I cannot view the management console using IP address:  192.168.15.1 Could you please elaborate on the restrictions above? We have an internet connection with VOIP account and cable is connected to broadband. What do you mean with number 3? Does it mean that a phone needs to be plugged into ATA, before you can view the management console using the aforementioned IP address? What other problems could cause management console not to display? Your advice would be greatly appreciated. Thanks,   ... View more

Hi,   I'm also seeking spare mounting kits for WAP321. If Cisco cannot provide them, could you please point me to a third party vendor selling these. I cannot find any....   Many thanks,     ... View more

Once again, thanks for your extensive reply Dan. For your information and anyone else who may find it helpful, we managed to resolve the problem by changing the following setting: Voice > PSTN > PSTN Timer Values > PSTN Answer Delay > change from '16' to '60'. Seems to be working fine for the customer now. Thanks and kind regards ... View more

Thanks for your response Dan. I have gathered some more detailed information from the customer as follows, however please let me know if there is any other specific info required to better resolve this case: TEST 1 -  Incoming call WITHOUT the Cisco SPA232D and with answering function turned OFF - rings over 14 times (I hung up at that point, that is enough!) TEST 2 - Incoming call WITHOUT the Cisco SPA232D but with answering function turned ON - rings 4 times, then answers TEST 3 - Incoming call WITH the Cisco SPA232D turned ON and answering function turned OFF - rings 6 times at callers end, and 3 times on the phone in house ** TEST 4 - Incoming call WITH the Cisco SPA232D turned ON and answering function turned ON - rings 6 times at callers end, and 3 times on the phone in house ** TEST 5 - Incoming call WITH the Cisco SPA232D turned ON and a STANDARD plain phone only handset - rings 6 times at callers end, and 3 times on the phone in house ** **NOTE:  only when the Cisco SPA232D is turned ON and the phone rings via it, there is a delay in the telephone starting to ring in the house, and the rings are not in sync to Telstra rings that I hear when making the phone call from my mobile,  while with the SPA232D turned OFF, as in test 1 and 2, the phone rings in sync with the Telstra rings.  Also, even though the call goes to disconnected, the caller is still charged for a connected call by Telstra, as if the phone was answered. Also, the problem of every first outgoing call made resulting in engaged signal, and second attempt gets through is still happening, so you have to dial every number twice to make a call, and we have tested this making the call to a mobile phone in the same room, so can confirm that it was not actually engaged when the first call is made. Any update you can provide would be appreciated. ... View more