About TouchbaseParam

TouchbaseParam · 08-30-2010

HelloPlease give some ideas, how to find a holiday using specific day and time, please see below my holiday list ______START_______ _______END________ Month Day Hour Min Month Day Hour Min Description 09 15 09 00 09 1...

TouchbaseParam · 08-24-2010

Hello I used create variable(s) as parameter then i can set this variable values in the Application. Now my current requirement is more than one UCCX application how to use a common flag/parameter. Is there any way to achieve? Please advice, it woul...

TouchbaseParam · 08-04-2010

Hello, I'm looking for following two items1. Outbound dialer calls talktime in each call.2. Each calls respective ECC values. I have tried to get talktime from TCD table it’s shows zero value. Please advice how to get above values, it would be much ...

TouchbaseParam · 07-28-2010

HelloWhen the call is placed to a queue and selects an agent, should the agent not answer the call then i want to route the call to another script.Please advice … how to achieve this requirement? It would be much appreciated.ThanksRegards,Param

TouchbaseParam · 04-01-2010

Hi AllI’m using “Get Reporting Statistic Step” to get call wait time while queuing. The step as follows Select Resource Step- Connect- QueueCallWaitime= Get Reporting Statistic StepPlay Music (20 sec)Play AnnouncementDelay 1LoopWhil...

TouchbaseParam · 09-01-2010

HelloManaged to extended holiday check script and included starttime and end time also. Anyway thanks for the support.RgdsParam

TouchbaseParam · 08-31-2010

Thanks lot for the info.Our case is we have to verify day, starttime and endtime.Each day may vary Starttime and endtime also.Please advice...Param

TouchbaseParam · 08-30-2010

HiPlease try from Dialer Detail table . below sample sqlselect PeripheralCallKey from Dialer_Detail where DateTime >= '2010-08-04 00:00:00.000' AND DateTime <= '2010-08-04 23:59:00.000' AND CallResult in (10) --10-Customer...

TouchbaseParam · 08-24-2010

GabrielThanks lot for kind reply. I have tried, but the call comes to "Failed" node and then immediately call will route to next available agent (assume if other agent is "ready state"), if no other agent available in Queue then the will route to ano...

TouchbaseParam · 08-23-2010

Hi GabrielThanks lot ... My case bit reverse, sorry I haven't given my requirement clearly.Assume more than one agents are available in a Queue, the LAA agent is not answered the call (first agent) then we need this call will route to another applica...

Member Since	‎01-08-2009 12:42 AM
Date Last Visited	‎08-18-2017 03:56 AM
Posts	31

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User Activity

UCCX 7.0.1- Holiday and Time check

UCCX 7.0.1- need for a common flag or parameter to use more than one application

ICM 7.5-how to get individual outbound dialer calls talktime and respective ECC values

UCCX 7.0.1-How to re-route the call to another route point if call meets RONA?

UCCX - How do we calculate exact Call Wait time In Queue?

Re: UCCX 7.0.1- Holiday and Time check

Re: UCCX 7.0.1- Holiday and Time check

Re: t_Termination_Call_Detail table and PeripheralCallType field

Re: UCCX 7.0.1-How to re-route the call to another route point i

Re: UCCX 7.0.1-How to re-route the call to another route point i