Member since ‎12-08-2009

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  • 36 Posts
  • 1 Solutions
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  • 5 Helpful votes Received
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Dear All,I am having UCCX 8.0 integrated with CUCME 8.0. Recently we had to install becauseof the incosistency with the server. So after doing that i am able to login in the phone using the IPPA. But when i try to change the state. I am getting the f...
Hi All,I have a requirement where i need to route the calls that come from morning 8.00AM to evening 8.00PM. After that the calls will go to another queue.  I have configured the script, but after doing that, with the configured time the calls should...
Hi All,We have a UCCX 8.0 running with CUCM 8.0. and we got 3 pri's where 2 PRI's are used for Contact center purpose. And 1 PRI is used for domestic user's purpose. Some times customers are saying that when they call the toll free number they are ge...
Dear All,I am using Gilla-wallboard with uccx8.0. Everything is working fine except the agent statistics. Agents are not displayed in this link. Any help please .Struggling for the past 3 days :-(
Dear All,I am running uccx8.0 standard Edition. I want to take global reason codes report, How can i do that. I think in the CCX historical report i can see the reports for preserved. But i want to see for custom reason codes.
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Member Since ‎12-08-2009 02:24 AM
Date Last Visited ‎08-18-2017 03:56 AM
Posts 36
Total Helpful Votes Received 5
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