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Dear All,I am having UCCX 8.0 integrated with CUCME 8.0. Recently we had to install becauseof the incosistency with the server. So after doing that i am able to login in the phone using the IPPA. But when i try to change the state. I am getting the f...
Hi All,I have a requirement where i need to route the calls that come from morning 8.00AM to evening 8.00PM. After that the calls will go to another queue. I have configured the script, but after doing that, with the configured time the calls should...
Hi All,We have a UCCX 8.0 running with CUCM 8.0. and we got 3 pri's where 2 PRI's are used for Contact center purpose. And 1 PRI is used for domestic user's purpose. Some times customers are saying that when they call the toll free number they are ge...
Dear All,I am using Gilla-wallboard with uccx8.0. Everything is working fine except the agent statistics. Agents are not displayed in this link. Any help please .Struggling for the past 3 days
Dear All,I am running uccx8.0 standard Edition. I want to take global reason codes report, How can i do that. I think in the CCX historical report i can see the reports for preserved. But i want to see for custom reason codes.
Try creating same user in AD. Let me give an example. By mistake we have deleted the uccx admin user in cucm. So we lost access to uccx. So we have created the user again in the cucm and we rebooted the UCCX. After that it started working and able to...
Hi Smith,Here is the bug description:http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtk68473please note the versions which the bug fixed in:8.0(2.11004.1) which is 8.0(2) SU3And you can download it fr...
You can download historical reports software from plugins and run it to generate the reports. You can also convert them into different formats. Warm Regards,Venkata Sasanka.pathi(-91 950 265 2290)Consultant | unified communicationsLocuz Enterprise So...
Download CET for uccx 8.0 and do a fresh installation during which you can change the ip. That should work in emergency situations. Warm Regards,Venkata Sasanka.pathi(-91 950 265 2290)Consultant | unified communicationsLocuz Enterprise Solutions Ltd....
Go to subsystems>>>Unifieed CM Telephony>>Call Control Group. Go to add new and add the parameters and save them. Contact center will automatically create the CTI ports in the Call manager.
