Greetings, I am working with with Nuance Vocalizer 5 and Speech Server as well as UCCX with premium licenses. The goal is to create a web portal to where supervisors can go to and generate MoTD prompts. I have a script currently that retrieves an XML document from the web server and generates a prompt. Ideally, though this would be a HTTP trigger and the script would create a static prompt.  I've attempted this by using the "Upload Prompt" step after the TTS prompt is generated. Since the step requires a document type I did the (Document)TempTTSPrompt and the prompt uploads. The only problem is UCCX will not play it. I can download it and play it fine. I then can open it in Audacity, export, and upload and then it will play. There has to be something in the prompt after the Upload Prompt step that is causing UCCX to not be able to play it. The only difference I see in the two files is that the one that works has the attributes set such as the bitrate when you view the file properties and the other does not...which I wouldn't think would make a difference. Thoughts?  ... View more

We've developed a custom gadget that performs a consult transfer in the background giving the appearance of single-step transfer in UCCX. The gadget works great when going to the box with the IP address. The customer began testing by the FQDN and all of the gadgets including live data stopped working. TAC rooted into the UCCX box and resolved the Cisco Live Data gadgets but was not able to help with the custom gadgets. All of the SSL certs have been signed and applied including the required custom gadget. The IE11 developer tools shows: "U nable to get property 'modules' of undefined or null reference" during a debug. The XML file for the gadget shows because the buttons appear but either the parameters from the URL in the desktop layout are not being passed or java is failing to initialize. Would it still be an SSL issue if the Cisco live data gadgets load...? Thoughts?  ... View more

I have an extreamly frustrating issue we're trying to nail down. Customer is an international corporation headquartered here in the US. Currently, we're working with a small deployent of Cisco Communications Manager 8.5 and about to scale up to cover the entire company. For remote locations and work from home they're using a CVO deployment. Everything is fine as far as voice goes but as soon as we introduce video with 9971's things start going wrong - but only when the call is initiated in a certain manner. LAN <---> LAN - No issues LAN ---> CVO - Video appears scambled but only on the LAN side. CVO ---> LAN - No issues CVO <---> CVO Video appears scambled on the receiving side The currenty region for the remote phones is setup as G.729 and 384K for the video bandwidth. We've logged into the phones and check the phone logs and can not seem to find the issue. The phones are getting/appear to be using the correct bandwidth. We've knocked the video down to 200K and the video gets a little better but not acceptable at all. The CVO routers have a 1MB traffic shaped limit for upload speeds. We've removed that and tried the call and it did not appear to make a difference. We have a TAC case open - the case started with the UC team, however, they seemd stumped and transfered us to the VPN team. After some packet captures we've concluded that there are some large packets being sent from the remote phone but are not being received out of the hub router. The flow for the phone traffic is: ((REMOTE PHONE)) <------> ((CVO ROUTER)) <-----> (((INTERNET))) <----> ((OUTSIDE ASA)) <-----> ((DMVPN HUB ROUTER)) <-----> ((INSIDE ASA)) <----> ((LAN)) <------> ((LOCAL PHONE)) What are the possibilities that this is a CUCM issue? Because it only happens when the call is initiated in one direction it doesn't seem like it would be a network issue. Any thoughts would be greatly appriciated. TIA ... View more

I have a customer who has a bulb out above the far right screen of their CTS-3010. They initially ordered the entire light fixture but then found out that it was too short because it was for the side not the top (4ft vs 5ft). My question is - is the CTS-3000-BULBS kit compatible with CTS-3010? Or is there a CTS-3010 part number? ... View more

We have three pretty small call centers, pretty small and average 5-10 users each. Our mangers prefer to have desk phones but we're running into a couple complications. The first is all employee's have laptops. The thinking is when the weather gets bad or something of that nature employees have the option to work from home. The problem is our CCX agents are setup on IP Communicator AND a Desk Phone. CCX Will not let them have their ext on more the one device at a time...they have to unplug their desk phone to use CIPC and close CIPC to use their Desk phone. This was not the case prior to upgrading to 8.0 - how are other people handling this issue? The second complication is we're using 7965G phones with PhoneVPN (Which is AWESOME). The only problem is CCX does not work with PhoneVPN (or at least is not supported). Does anyone know the plans for PhoneVPN to work with CCX? ... View more

Greetings, We seem to have some problems with Cisco IP Communicator or softphones period. We have great deal of call quality issues. We have choppy voice and some users report others sounding like darth vader. Our laptops we're running on are fantastic with a minimum of 4 GB of RAM. We're running on Core 2 Duo CPU's...etc. Some users are on Windows XP and some our on Windows 7. Our users are all reporting good bandwidth and there comes a time where bandwidth has to stop being the thing people use to point fingers at.... It is also worth mentioning that the majority of our staff is on IP Communicator. Of those about 50% are remote users. Are we "weird" using this large portion of IP Communicator and can anyone share their experiences? My CIO and CEO are to the point of ripping out all Cisco IP Communicator and CUPC because we can not get reliable enough calls to our remote employees. ... View more

I have a few MeetingPlace questions....We have integrated MeetingPlace 8 with WebEx via the Type II integration. So far so good but there are a couple of annoying things i'd like to maybe get advice on.. Does anyone know if there will ever be the ability to use vanity numbers with the WebEx Integration? Having one meeting number seems to be a little bit of a pain for our users. They were always use to having seperate WebEx and Audio-Only conference numbers. Can you record an audio only conference? If so how? The option to record seems to be disabled when we dial the option... Is it possible to remove the "please record your name" or the "meeting maybe recorded" message? Our users do not like that at all.... I think thats it..... Thanks. ... View more