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Looking to build a microapp to take calls from ICM to process TTS/ASR but need to pass SSML to the form audio group as well as a grammar file from ICM. So far I've attempted to use the RESTAPI step to pull either an XML file or raw text. The raw tex...
Greetings!I know VXML pretty well and have been working with it for a while but just getting started with CVP Call Studio. Perhaps I'm missing something but there isn't quite feature parity there. I recently created a CVP app to answer some basic FAQ...
Greetings, Have been doing some testing with cloud NLP/NLU providers. Currently, I'm working with UniMRCP and DialogFlow. First, even I attempt to do MRCP v2 to UniMRCP SDP never seems to be established and just loops there or CCX finally says there ...
I have a customer that is dictating some rather unique and advanced call recording requirements. All calls that get recorded must be sent to at least two NICE recorders simultaneously. My understanding is that CUBE Media Proxy can help here. I have a...
Greetings,
I am working with with Nuance Vocalizer 5 and Speech Server as well as UCCX with premium licenses. The goal is to create a web portal to where supervisors can go to and generate MoTD prompts. I have a script currently that retrieves an XML...
Are you using the subdialog invoke or VXML Insert? I'm an issues with getting the interaction log/activity log to work for the VXML docs. The root doc has the variables but cannot seem to call on them or they're undefined.
What I'm attempting to do is integrate Natural Language Processing into a speech enabled IVR. I figured out the <data> element but the problem I'm having is that it does not send any HTTP headers such as those required for authentication to most REST...
I've been working on the same thing. The data element is supported in CCX 12.5 and works very well. In 11.X you could also host your VXML on a HTTP server that supports PHP and use it to do the API calls.
Just an update:They users are indeed using the correct keypad. When we do a packet capture on AnyConnect we see a SIP 404 message for every attempt to enter a key. The odd thing is on in RARE instances a single tone or two makes it through. For insta...
