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About jdickinson
08-31-2018
jdickinson
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Member since
01-10-2017
127
Posts
4
Helpful
5
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campaign loading
Created by
jdickinson
in
Contact Center
08-31-2018
08-31-2018
Is there a way to automate campaign loading. We anticipate over 100 campaigns a day, and am wonderin...
Re: Quality ManagementAPI
Created by
jdickinson
in
DevNet Sandbox
12-04-2017
12-04-2017
Cisco Unified Workforce OptimizationQuality Management API programmer guide version 11.0The document...
Quality ManagementAPI
Created by
jdickinson
in
DevNet Sandbox
12-01-2017
12-01-2017
What permissions does a user need to be able to access something?How do I get started basically?
pulling out call in queue on the fly.
Created by
jdickinson
in
Contact Center
11-08-2017
11-08-2017
We have a situation that callers may call in on an ID but they are in the list to be called for the ...
after fail over uri issue
Created by
jdickinson
in
Contact Center
11-03-2017
11-03-2017
URI failover doesn't seem to completely work.we have the main app pointed to uccx-001.blahblah...Thi...
drop call 405 error Method Not Allowed
Created by
jdickinson
in
Contact Center
11-02-2017
11-02-2017
Sending a message to the api drop works for the most part.However this is the debug session I get wh...
Re: hey... error message ... ...
Created by
jdickinson
in
Contact Center
10-30-2017
10-30-2017
I think we are LOL doing the IT crowd solution.
Re: hey... error message ... ...
Created by
jdickinson
in
Contact Center
10-30-2017
10-30-2017
Well I tried this, and I just want to understand what's the best way to put finesse back in service....
hey... error message ... ...
Created by
jdickinson
in
Contact Center
10-30-2017
10-30-2017
Service Unavailable finesse.api.server.outofService SERVER_OUT_OF_SERVICE
testing incoming call
Created by
jdickinson
in
Contact Center
08-17-2017
08-17-2017
Is there a way to invoke the gadget for testing incoming calls pro grammatically?
did something get deployed that broke gadget dialout?
Created by
jdickinson
in
Contact Center
07-28-2017
07-28-2017
https://uccx-001-app-prod.statebridgecompany.com:8445/finesse/api/Dialog/Getting errror now method n...
Re: finesse question about audio
Created by
jdickinson
in
Contact Center
06-23-2017
06-23-2017
So to clarify you are saying, we could have a gadget button to ask the call to be transfered to an i...
Re: finesse question about audio
Created by
jdickinson
in
Contact Center
06-23-2017
06-23-2017
is there a way to execute a UCCX script from finesse?
Re: finesse question about audio
Created by
jdickinson
in
Contact Center
06-23-2017
06-23-2017
I think we want the user to be able to send the call to a recording, that essentially ends the call.
finesse question about audio
Created by
jdickinson
in
Contact Center
06-22-2017
06-22-2017
Is there a way to play recorded audio using finesse?
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Public Statistics
Date Registered
01-10-2017
08:31 AM
Date Last Visited
08-31-2018
01:19 AM
Total Messages Posted
127
Total Helpful Votes Received
4
Helpful Votes Given To
User
Helpful Count
jdickinson
4
dekwan
6
samneil2000
2
poonam.menon
1
rikardkrvaric
1
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Helpful Votes From
User
Helpful Count
jdickinson
4
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