Is there a way to increase this threshold from 7200 to 43200? I have a group of employees that are that code themselves into a not ready code up to 12 hours a day. Sent from Cisco Technical Support iPad App
Is it possible to dial into an application via a phone and silent monitor an agent? Example, training class with a conference phone turned on and listening to an agent for an hour.Sent from Cisco Technical Support iPad App
One of our business units just recently switched from a Nortel deployment to UCCE 8.5 and wanted to maintain their skill based functionality. For exampleAgent A - priority 1Agent B - priority 2If agent A is available they will always get the next av...
Our company just purchased the Cisco Outbound Option and we are currently on release 8.5. Our area has been tasked to create campaigns to notify our customers whenever their service has been disconnected or when funds are low. We do not have the ab...
Does anyone know what the variable AgentOrdering does in the AssignmentQueue table? I am wondering if this is something new that allows us to set the priority within the skillgroup.Sent from Cisco Technical Support iPad App
By chance has this issue been resolved? We are currently having the same issue on a new deployment. Works about 95% of the time and some agents experience a few seconds of delay before it plays.Sent from Cisco Technical Support iPad App
