Hey!At work, I need to build a solution that will use Finesse API. In the specifications, the client put two different buttons: A "HOLD" button to put the call on... "HOLD", and a "MUTE" button to mute the agent.To me, this is totally redundant, but ...

Hey everybody!For my job, I need to design a cisco agent interface from scratch. To do this, I need to be able to listen to finesse API notifications. I found out that those notifications are pushed through XMPP (which I can retrieve fine using Pidgi...