good morning we are still using UCCE 10.5 and CTI OS for system integration, and was under the impression CTI OS was EOL from 11, but can see CTI OS is still available 12.6, can it still be used in 12.6 or is Finesse the only way for integration? Tha...

Afternoon,is there an easy way to filter the abandoned/answer call type report by an agent team, our client needs to see how many calls each agent team and agents in that team answered/ missed (abandoned) calls within the set bucket values Kind Regar...

i have a UCCE 9 system running on a C260 M2 and i cant find the information of if this hardware supports 11.5   Thanks   Ryan

afternoon, we have a call manger setup on a site split onto two UCS servers is it possible to add a second call manager environment to the same physical servers. add another VM to each and configure a new setup (theres enough available resources on t...

what are the main advatages and dis-advantages of have the VG and CM cluster seperatly other than there being more switches routers in the middle?