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jim-j
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Network/CUCM/UCCX administrator
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5 Accepted Solution
100 Helpful Vote
50 Replies
CCP Member
30 Helpful Vote
1 Accepted Solution
10 Helpful Vote
1 Helpful Vote
20 Replies
10 Replies
Stats
Member since ‎06-20-2014
98
Posts
115
Helpful
10
Solutions

Re: UCCX Agent goes to NOT READY (Agent Logon) during a call

Created by in Contact Center
04-16-2021
04-16-2021
@Eduardo Leon Dominguez wrote:Hello,Same issue...however I cant find the "throttle" option to disabl...

Re: Finesse Agent intermittently switched to "Not Ready - Agent Logon"

Created by in Contact Center
04-09-2021
04-09-2021
If you're using Chrome could it be this:https://community.cisco.com/t5/contact-center/uccx-12-5-agen...

Re: Pri circuits / Uccx

Created by in Contact Center
04-07-2021
04-07-2021
yes

Re: UCCX Transcoder Usage for internal call

Created by in Contact Center
03-30-2021
03-30-2021
You probably want "Media Termination Support" set to "No"CIPC set to low bandwidth is almost certain...

Re: UCCX Transcoder Usage for internal call

Created by in Contact Center
03-29-2021
03-29-2021
In your UCCX call control group have you tried setting "Media Termination Support" to "No"?Is your C...

Re: Time comparisons on date of DST changes

Created by in Contact Center
03-25-2021
03-25-2021
That is weird, don't know why that would happen. If you wanted to try something else to simply see i...

Re: Finesse display issue

Created by in Contact Center
03-22-2021
03-22-2021
Maybe this solution quit working in 12.5? I've only used it in older versions, I'd ask TAC for help.

Re: Finesse display issue

Created by in Contact Center
03-19-2021
03-19-2021
Remove her supervisor permission, make the agent a reporting user again and follow the instructions ...

Re: UCCX Agent goes to NOT READY (Agent Logon) during a call

Created by in Contact Center
03-17-2021
03-17-2021
It's because the agents are using Chrome (I believe Edge would have this issue too since it's based ...

Re: CDR/call accounting/reporting software recommendations?

Created by in Unified Communications Infrastructure
03-16-2021
03-16-2021
@Roger Kallberg wrote:Would not say I love it per see, but that’s mostly because I see it hard to lo...

CDR/call accounting/reporting software recommendations?

Created by in Unified Communications Infrastructure
03-15-2021
03-15-2021
Does anyone have any CDR/call accounting report software recommendations for use with on-prem CUCM? ...

Re: lab upgrade from 11.6 to 12.5(1) SU1 - post upgrade weirdness

Created by in Contact Center
03-08-2021
03-08-2021
To continue the weirdness. I upgraded our production UCCX cluster over the weekend from 12.5.1 to 12...

Re: How to upload an empty prompt from script

Created by in Contact Center
03-03-2021
03-03-2021
@yixiu0317 wrote:Thank you jim_j and Anthony, it has been fixed.I would say Anthony deserve another ...

Re: How to upload an empty prompt from script

Created by in Contact Center
03-02-2021
03-02-2021
@Anthony Holloway wrote:Nice of you to credit me!If you wanted to trade file size for simplicity, yo...

Re: How to upload an empty prompt from script

Created by in Contact Center
03-02-2021
03-02-2021
I stole an @Anthony Holloway solution for this. The original post isn't available, but this is what ...
Public Statistics
Date Registered ‎06-20-2014 09:56 PM
Date Last Visited ‎04-16-2021 06:06 AM
Total Messages Posted 98
Total Helpful Votes Received 115