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Member since
07-11-2012
28
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Created by
CSCO12060329
in Network Management
in Network Management
08-20-2015
08:36 AM
08-20-2015
08:36 AM
I have recently upgraded PI from 2.1 to 2.2 and everything appears to be working fairly well so far, I just have one mild issue. When navigating to Inventory > Device Management > Network Devices and I click on Wireless Controller > Cisco 2500 Series... I am not seeing any devices, but I have six 2500 series WLCs and they are only showing up under the All Devices tab. I have tried removing and re-adding a WLC and it still will not populate under the right tab. Has anyone else experienced something similar in PI 2.2? Thanks
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Created by
CSCO12060329
in IP Telephony and Phones
in IP Telephony and Phones
05-05-2015
08:30 AM
05-05-2015
08:30 AM
Can you send me a link where I can download that engineering special, or do I need to open a TAC case?
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05-04-2015
09:53 AM
I've attached a sanitized version of my final config to this post.
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Created by
CSCO12060329
in IP Telephony and Phones
in IP Telephony and Phones
05-04-2015
09:29 AM
05-04-2015
09:29 AM
Does anyone know if the newer ISR 4K series of routers is backwards compatible with CUCM 8.6 using MGCP; and if so, is a COP file required for CUCM? After doing a little research it appears that the 4400 series does not support FXO/FXS lines and looks like it is primarily being marketed as a CUBE router used for establishing SIP trunks to an ITSP. I am mainly curious about the 4351 router and its capabilities as a voice gateway. Any info regarding MGCP compatibility using T1/PRIs in CUCM 8.6 would be appreciated! Thanks again. This is all I could find on Cisco's website: http://www.cisco.com/c/en/us/products/collateral/routers/3900-series-integrated-services-routers-isr/data-sheet-c78-729824.html http://www.cisco.com/c/en/us/td/docs/routers/access/4400/hardware/installation/guide4400-4300/C4400_isr/Overview.html#pgfId-1055274
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03-27-2014
01:22 PM
Actually, in order to get this to work I had to create a new variable named "my_int" and then do the following: Set my_int = int.parseInt(my_string) Without the parseInt method, the "my_int" variable kept getting the value of 0 despite the value of "my_string".
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03-27-2014
08:09 AM
Our CCX version is 9.0.2.10000-71, license level is CCX Premium, I have databases, DBAs and webservers available but unfortunately no programmers.
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Created by
CSCO12060329
in Contact Center
in Contact Center
03-07-2014
12:34 PM
03-07-2014
12:34 PM
So an agent in UCCX cannot answer calls for multiple applications then?
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Created by
CSCO12060329
in Contact Center
in Contact Center
03-07-2014
10:15 AM
03-07-2014
10:15 AM
If an agent is a member of multiple teams is it possible for the agent to be alerted with incoming calls which team the call belongs to? If so, how is this possible?
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Created by
CSCO12060329
in IP Telephony and Phones
in IP Telephony and Phones
02-14-2014
02:31 PM
02-14-2014
02:31 PM
I have been looking for an install / upgrade guide for Cisco Unified Enterprise Attendant Console. I need to complete an upgrade from CUEAC 9.01 running on Windows Server 2008 Standard x86 to CUEAC 9.1 running on Windows Server 2008 R2 Enterprise x64. I have searched online but I have been unable to find the Web Admin guide for this version. A point in the right direction would be greatly appreciated!
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Created by
CSCO12060329
in IP Telephony and Phones
in IP Telephony and Phones
12-16-2013
09:01 AM
12-16-2013
09:01 AM
Is there a way to export all phone DNs to a CSV file? I am especially interested in unassociated DNs, because I number of phones were deleted and I need to recreated these phones to the best of my ability and match them to their previous DNs. Also, I am assuming that deleting a phone does not delete the DN associated to it, is this true? I know how to export all phone details, but this won't give me unassociated DNs. I also know how to open the route plan in a CSV file, but this does not give me the 'alerting name' field which I would require. Anyone have any ideas on this?
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Created by
CSCO12060329
in IP Telephony and Phones
in IP Telephony and Phones
11-08-2013
02:37 PM
11-08-2013
02:37 PM
I ended up creating a Forwarded Routing Rule where Forwarding Station In XXXX, where XXXX is the DN that was originally called. I configured the setting to attempt transfer to the desired call handler. The reply to this post helped me figure this out: https://supportforums.cisco.com/thread/2082856 Thank you everyone for the input!
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Created by
CSCO12060329
in IP Telephony and Phones
in IP Telephony and Phones
11-08-2013
01:37 PM
11-08-2013
01:37 PM
I am forwarding a call from the forward no answer field of a DN to a CTI Route Point that sends the call to a call handler in Unity Connection, but when the call gets to Unity Connection it plays the "Hello Cisco Unity Messaging System.." message instead of sending it to my call handler. Does anyone have any idea how to fix this? I have tried creating a direct routing rule following your blog's instructions Dennis, but I still cannot get this to work. Any input would be greatly appreciated!
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Created by
CSCO12060329
in IP Telephony and Phones
in IP Telephony and Phones
11-08-2013
07:25 AM
11-08-2013
07:25 AM
Hi Dennis, I found your blog post very informative, although I have one question. On step 4 you wrote " you can use a CTI Routepoint that has the extension of your call handler and point it to your CTI ports that are used for your voice mail system"; I do not understand the part about pointing it to your CTI ports. I get the part about creating a CTI RP with an extension of the number used on the call handler and selecting forward all to voicemail, but this should point the call directly to the call handler. I don't understand why a direct routing rule is needed. Any clarification on this would be greatly appreciated!
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Created by
CSCO12060329
in Network Management
08-20-2015
08-20-2015
I have recently upgraded PI from 2.1 to 2.2 and everything appears to be
working fairly well so far,...
05-05-2015
Can you send me a link where I can download that engineering special, or
do I need to open a TAC cas...
05-04-2015
Does anyone know if the newer ISR 4K series of routers is backwards
compatible with CUCM 8.6 using M...
03-27-2014
Actually, in order to get this to work I had to create a new variable
named "my_int" and then do the...
03-27-2014
Our CCX version is 9.0.2.10000-71, license level is CCX Premium, I have
databases, DBAs and webserve...
Created by
CSCO12060329
in Contact Center
03-07-2014
03-07-2014
So an agent in UCCX cannot answer calls for multiple applications then?
Created by
CSCO12060329
in Contact Center
03-07-2014
03-07-2014
If an agent is a member of multiple teams is it possible for the agent
to be alerted with incoming c...
02-14-2014
I have been looking for an install / upgrade guide for Cisco Unified
Enterprise Attendant Console. I...
12-16-2013
Is there a way to export all phone DNs to a CSV file? I am especially
interested in unassociated DNs...
Created by
CSCO12060329
in IP Telephony and Phones
11-08-2013
11-08-2013
I ended up creating a Forwarded Routing Rule where Forwarding Station In
XXXX, where XXXX is the DN ...
Created by
CSCO12060329
in IP Telephony and Phones
11-08-2013
11-08-2013
I am forwarding a call from the forward no answer field of a DN to a CTI
Route Point that sends the ...
Created by
CSCO12060329
in IP Telephony and Phones
11-08-2013
11-08-2013
Hi Dennis,I found your blog post very informative, although I have one
question. On step 4 you wrote...
Public Statistics
| Date Registered | 07-11-2012 11:01 AM |
| Date Last Visited | 08-18-2017 03:56 AM |
| Total Messages Posted | 28 |
