Does anyone know if the newer ISR 4K series of routers is backwards compatible with CUCM 8.6 using MGCP; and if so, is a COP file required for CUCM? After doing a little research it appears that the 4400 series does not support FXO/FXS lines and look...

If an agent is a member of multiple teams is it possible for the agent to be alerted with incoming calls which team the call belongs to? If so, how is this possible?

I have been looking for an install / upgrade guide for Cisco Unified Enterprise Attendant Console. I need to complete an upgrade from CUEAC 9.01 running on Windows Server 2008 Standard x86 to CUEAC 9.1 running on Windows Server 2008 R2 Enterprise x64...

Is there a way to export all phone DNs to a CSV file? I am especially interested in unassociated DNs, because I number of phones were deleted and I need to recreated these phones to the best of my ability and match them to their previous DNs. Also, I...

I need to figure out a way to send a call to voicemail only after-hours on a certain extension (during normal hours the phone should just ring continuously), and not directly to voicemail after-hours but after a RNA interval. Does anyone know if this...