Hi,In CUIC agent real time report reason code for not ready it shows 50002 or integer we have configured in ICM.How we can display reason code as name which we have configured in icm like tea, coffee , meeting.CUIC version we are using 8.5.Regards,Di...

Hi,I have ipcce 8.5 solution with cvp 8.5. We need to integarde salesforce reporting tool with our icm. Is there any connector or api need to devlopto fetch icm real time data for salesforce application.Regards,Dinesh Joshi