Hello-Our enterprise has a client that provides Cisco ACD (unsure of specific version, let's say UCCE 12.6), while we provide Cisco PBX (CUCM 11.5, in process of move to CCaaS). The client has our agents log in to their Finesse using mobile agent and...

CUCM Version: 11.5.1.15900-18Two Clusters in enterprise: both have 1 Publisher node and 4 Subscriber nodes (2 subscriber nodes separated geographically).Device Types: 7821/7841/8811 On both of the clusters, we have 12.8.1 as the active firmware load,...