About michael.bruesch

michael.bruesch · 10-16-2017

I'm very new to ASR so please bear with me. We have a script that uses ASR to obtain an ID from the caller. The ID consists of one letter followed by 5 digits. The .grxml file only defines the letters 'A' and 'B' for the first character. We are now...

michael.bruesch · 06-12-2017

I'm making a simple script where the caller enters a badge number, enters a reason for being out that day, and the day they will be out (1-today, 2-tomorrow). I'm having trouble writing the data to Oracle. I've tried every combination of formatting I...

michael.bruesch · 06-20-2017

The 3rd party company that help us set up all the initial scripts also used Java blocks to call stored procedures in Oracle whenever they needed to do a database dip. I thought that was stupid since there are built-in steps for that, but now I see wh...

michael.bruesch · 06-20-2017

I could not get it to take a Date variable in the SQL using just the built-in script steps. I looked in the UCCX Engine logs and found it was formatting the Date into a very looong Date format which the DB doesn't like. I could not figure out how to ...

michael.bruesch · 06-14-2017

I actually just figured this out yesterday. I meant to come here and answer my own question, but that's exactly how I got it to work. Thanks Joseph!

Member Since	‎02-28-2017 11:45 AM
Date Last Visited	‎10-17-2017 08:29 AM
Posts	5

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UCCX Grammar change not working

UCCX 10.6 DB Write

The 3rd party company that

I could not get it to take a

I actually just figured this