Hi,
I am with the Smart Services team. To better assist you with this issue can you provide me a little more information on what the issue is that you are facing. I see you say that the customer has lost the version installed on the SNTC portal....
Hi,
Do you happen to have cli or console access to the collector. It might be best to upgrade the collector via the LCM method.
Thanks and Best Regards,
Hi,
Are you upgrading using the LCM method or from the software tab on the webgui? Also have you tried restarting the collector and then restarting the upgrade?
Thanks and Best Regards,
Hi gqadirmirza,
I am with the Smart Services Team. Are you able to private message me your collector appliance ID and company name?
Thanks and Best Regards,
