About John Irey

John Irey · 05-08-2014

I am working on an upgrade from UCCE 7.5/Webview to UCCE 10/CUIC. We put a version of CUIC in place, pointed at the old UCCE system, so that the customer can play with it. Apparently, webview allowed for 1000 call types to be selected for a report ...

John Irey · 02-26-2014

Scenario:One agent is logged in and is on an outbound call, made from the IPCC line (phone only has one line) so the system sees them as not-ready (code 32762).The customer would like to queue calls in this case, but not queue calls if the agent is i...

John Irey · 01-31-2013

I have done plenty of connections to SQL from UCCX 8.x using the JTDS sourceforge driver.The documentation (uccx 9 administration guide) talks about using the "Microsoft SQL Server native Client 10.0 Driver" for SQL 2008. Is there a JAR file that wo...

John Irey · 11-22-2010

I know there used to be a bug with the DB Read Timeout not working in version 7. Has anyone gotten DB Read timeout to work in version 8? I have a database on each side of my WAN and would like to programatically go to the 2nd database if my primary...

John Irey · 11-16-2010

Has anyone see an issue where the Dekstop Client Configuration Tool hangs when uploading the created files back to the server? We are running UCCX 8.02 (not su1). The utility downloads everything fine, then gets to about 25% through uploading and ju...

John Irey · 06-24-2014

I'm having this issue with CUSP and CVP. I turned off the CVP servers individually to test each one. When I brought them back online, CUSP thinks they are all still down.

John Irey · 05-20-2014

Thanks Jameson. I had thought of hard coding a report for the 1000 values, my concern is the maintenance of the report when they make business changes. I am meeting with a different business unit soon to hopefully learn more about their processes an...

John Irey · 05-12-2014

"My question is where uccx USE value of exactly this field."It uses it in that report:Field: Service Level (sec)Value entered in the Service Level field when the CSQ was set up in Unified CCX Administration. If the service level changes during the re...

John Irey · 05-08-2014

It is actually used in reporting. Example: Contact Service Queue Service Level Priority Summary Report. There is a column that shows your defined service level and another column that shows how many calls met that service level.

John Irey · 02-26-2014

Thanks Tanner. This was kind of what I was thinking. In my experiece with wallboards, the reason code entries are not written until after the next event occurs. I will verify this, but that pretty much leaves us with option 2.

Member Since	‎06-05-2007 10:49 AM
Date Last Visited	‎08-18-2017 06:37 PM
Posts	32
Total Helpful Votes Received	5

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500 Item Selection Limit for Call Type Report

CCX 8.5: How to tell agent is on outbound call.

SQL 2008 Connection from UCCX

UCCX 8.02 DB Read Timeout

CCX Desktop Client Configuration Tool hangs when uploading

I'm having this issue with

Re: 500 Item Selection Limit for Call Type Report

Re: UCCX, "Service Level Percentage", where value is used?

Re: UCCX, "Service Level Percentage", where value is used?

CCX 8.5: How to tell agent is on outbound call.