Our customer request for having a greeting like "Agent is not available, we're transfer your call to next agent" before a call transfer to next agent and so on.Step by step guide would be very appriciate.
Hi, I have some issue after setting up TEST ENV.the setup:1) in CUCM, create 1 Hunt Pilot( 8710 ) that contain 1 Hunt List( HL_8710 )2) the Hunt List contain 2 Line Groups( LG_8710_1 and LG_8710_2 )3) the first Line Group contain 3 DNs( 8711, 8712, 8...
Is it possible to use a DN's Call Forward and Cisco Unity to accomplish this request ?1. caller make a call to Hunt Pilot2. a call routed( Hunt Pilot -> Hunt List -> Line Group -> DN )3. when User not pickup a call, DN forward a call to Unity for gre...
Thanks for replyWe are using CUCM 8.5(1) and Cisco Unity 8.0, not a fully function contact center.The reason behind this is a customer's request, they just asked me that is it possible to a thing like this. After do some searching I found that there ...