Is this considered a refresh or L2L upgrade? It's a bit confusing searching on it. I want to upgrade our CUCM 8.6.2a cluster of 4 CUCM's and was trying to figure out if I can upload the files in advance to save time and reboot to the new version duri...

A remote laptop user connecting via easyvpn connection to an ASA 5510 8.2(5) cant communicate with a proxy phone user connecting through the same ASA. They both come up with IP addresses in the same subnet (the vpn user 10.85.80.50-254 from a DHCP se...

I have a question about our ASA though if anyone can answer it. We have  to move from an ASA 5510 to a 5520 due to the 100 UC proxy-phone license  limitation on the 5510 (even though we have only 70 proxy phones deployed it appears that a UC license ...

On our Windows 7 machines we have had issues where Jabber 9.1 just closes itself out. Sometimes when you go to click it on the task bar it disappears just as the cursor gets close to it. It isn't running anymore when we look at the task manager. Ther...