Hi, I have a customer looking to use SSO for Jabber running 12.5 CUCM/IM&P. The customer does not have LDAP integration. Although I've configured SSO with AD, on both occasions they were integrated with LDAP. I've read through the documentation, and ...

Hi,We have rolled out WebChat for a customer but we are having browser issues with the Bubble chat, (person clicking to chat). Basically when we start a test chat we get the pop up, fill in the details we have requested and hit send. Notification on ...

Hi,I've configured silent monitoring for a customer which is working fine. They requested that the tone be played both to the agent and customer so I set both service parameters to true. They are reporting that the tone is being played every 30 secon...