About simacek

simacek · 02-01-2018

Hello allI have two questions on Finesse API's.For our call recording app we need to get status change events for all agents that are to be recorded. We have been using CTI OS and there were no problem to achieve all this with only Admin credentials...

simacek · 04-23-2009

Hi, we use some skinny messages for recording purposes. In our lab's CUCM 7 we see different sccp format - even Ethereal can't dissect it. But on some circumstances CUCM 7 communicates with 7942 in "old" format. Does anyone know what it depends on? ...

simacek · 01-29-2007

I'd like to use an icon in CiscoIPPhoneIconMenu XML object to reflect actual status of some variable. Instead of icon there is always a "blank space" on display. Are there any working example of this object with pixel data available? Thanks for any i...

simacek · 04-21-2022

Hi,I´m facing the similar issue. Our company as Cisco Solution Partner (now Select Partner) have been using „Cisco Collaboration Partner Demo, Lab and Training Bundle“ for testlab use and for training. We always order new versions through Cisco Marke...

simacek · 02-07-2018

Hi DeniseThank for explaining. Also we've met an issue in REST API Developer Guide. In the Dialog Notification chapter there is a Dialog change notification event sample: <queueNumber>, <queueName>, <callKeyCallId> and <callKeyPrefix> tags are inside...

simacek · 02-06-2018

Hi DeniseThanks for your answers even when the A1 is not what we wanted to hear . The reason is that CTI protocol is different for UCCX and UCCE whereas Finesse API is common for both call centers.RegardsMiroslav

Member Since	‎01-08-2004 03:12 AM
Date Last Visited	‎10-25-2022 05:45 AM
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CTI OS to REST & XMPP API migration

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Re: CTI OS to REST & XMPP API migration