About nathanjelinek22

nathanjelinek22 · 08-10-2016

Is there a way to tell what buttons a caller pushed after the call has connected to the UCCX system? We have a call center, and we transfer people to a 3rd party via pressing number 2. Is there a way to see if someone is pressing the right buttons ...

nathanjelinek22 · 08-29-2016

AH HA! That translator tool was EXTREMELY helpful, and free. It told me what keys were pressed which is what I needed. It also helped with another issue I was having of determining when someone is pressing their softkey speed dial to initiate a ca...

nathanjelinek22 · 08-16-2016

Alright, I am going to try out what Deepak said. The RTMT part of it I'm still not clear what you are suggesting I do to it in order to acquire the information. I will let you know how it turns out. Thank you!

nathanjelinek22 · 08-15-2016

Ok, great. I have never done that before in RTMT. Can you easily guide me or point me in the direction that can tell me what report I'm pulling that will give me that information? Thanks guys!

Member Since	‎08-10-2016 02:48 PM
Date Last Visited	‎07-27-2018 12:07 AM
Posts	6

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AH HA! That translator tool

Alright, I am going to try

Ok, great. I have never done