I started implementing CME systems a few years ago as we opened new branch offices. I now have implemented a CUCM-BE system at our headquarters. I was wondering if it is possible, and if so what the process is, to convert my CME users to CUCM-BE user...

Running V8.02 of UCCX when I log into the Supervisor Desktop, I can log in ok, but when I choose a team, I get the following errors:Unable to log into the RASCAL server. Agent and team statistics will not be available.It was working fine yesterday. N...

What is the best way to have a different "prompt" play while a caller is sitting in a CSQ waiting for an available agent, depending on the CSQ?Thanks

When trying to login to CAD to an agent with a CIPC phone, I get an error message that states "you cannot login because the phone is IPv6 enabled". We don't use IPv6. Is there a way to turn this off on the CIPC?Thanks