About Josh Stickney

Josh Stickney · 03-03-2020

Hi all. I have opened a case on this but wanted to see if anyone might have some experience with this. We have had a lot of users that used CIPC to work from home. With CIPC being end of sale, we have started moving to Jabber as a phone only, no IM...

Josh Stickney · 09-10-2019

Probably a quick and simple question but we just went to CUIC 11.6 a couple of months ago and its driving me nuts! Once you get in, it tells you it requires IE in compatibility mode for some functions. OK; so you set that, but the next time you go ...

Josh Stickney · 08-13-2019

Hi. Using UCCX 11.6, I have a post call script setup that runs fine when an agent ends the call, so long as they end using the Finesse End Call button, and we can get the answers in a Call Custom Variables Report, basically set to question 1 = Custo...

Josh Stickney · 05-14-2019

I have a pretty simple question I think. I have tested briefly setting the * keypress on any phone internally to translate to an external extension using a translation pattern and it seems to work, but I did not leave it as I am wondering if there a...

Josh Stickney · 10-29-2018

Hello; we are running UCCX 10.6 and every once in a while, I get a report of an agent answering a call and there not being anyone there or the agent is unable to hear the caller. When I call in and test, I often get where it sounds like the call is ...

Josh Stickney · 03-04-2020

We got it figured out. It was the VPN ASA. It was set to inspect SIP. The reason IPC was working is they were using SCCP while Jabber was using SIP. Thanks all

Josh Stickney · 03-03-2020

Yeah thats the baffling part. I should see a call to a DID hit my CUBE no matter what. As soon as I start jabber with the line I get nothing. I started thinking it was from when we used to run an Expressway edge maybe, but as far as I can tell, th...

Josh Stickney · 09-17-2019

@Scelo wrote:Thank you,Indeed a tricky one and considering I play MOH when agents are busy, one might need to look into that. You say your solution was to rather reference to another script with music instead or how did you exclude MOH?I do think thi...

Josh Stickney · 09-12-2019

Yes. Did a full uninstall and then installed ESR. Tried resetting. Just wouldn't work. Might try to completely clean out any files from Firefox but right now I do have a ticket on the issue I saw with Chrome which seems similar to a bug they had. Goi...

Josh Stickney · 09-12-2019

I tried ESR and with that I get the same issue as regular Firefox. It doesn't let me edit schedulers or users. If I go to edit a user I get "Error[10018] An error occurred building the Model and View."

Member Since	‎03-04-2011 11:50 AM
Date Last Visited	‎06-18-2020 06:16 AM
Posts	37
Total Helpful Votes Received	5

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User Activity

Jabber in phone only mode issues where Cisco IPC does not

CUIC Report browser

Call Custom Variables Report on Post Call script

Translation Pattern for *

Delayed audio after agent selected answers

Re: Jabber in phone only mode issues where Cisco IPC does not

Re: Jabber in phone only mode issues where Cisco IPC does not

Re: UCCX Drops some calls after Agent Pickup

Re: CUIC Report browser

Re: CUIC Report browser