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Frank Jensen
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Level 1
Member since ‎10-19-2009
‎06-20-2021
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HCS UCCE 12.5 Support for GED-125 specification 3.1a

06-09-2021
Hello,We are executing a tech refresh upgrade from HCS UCCE 10.5 to HCS UCCE 12.5.  The existing HCS UCCE 10.5 includes a VRU PG that is integrated with a third party IVR.  This third party IVR integrates with the VRU PG via GED-125 spec 3.1a. Does H...

How can we remove or rename the "Start Monitoring" button in the Team Performance layout?

01-21-2015
We are currently rolling out Finesse 10.5 against UCCE 9.0(4) in 21 countries throughout Europe.  We have run into some "Worker's Council" issues in Germany.  We need to be able to rename or remove the "Start Monitoring" button in the Team Performanc...
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Member Since ‎10-19-2009 12:19 PM
Date Last Visited ‎06-20-2021 11:53 AM
Posts 5