Thanks Allen, checked the call logs and identified that the call is being terminated by the caller after waiting in queue for a long time. The only point which I am not clarified is: after termination its been logged as 'outbound' in between. Do you ...

This is enabled. What are all logs need to be pulled from CVP server to troubleshoot?

Yes, I noticed this cause code in my comprehensive call flow. But its happening intermittently. Can you please let me know where exactly codec mismatch identified on your environment? 19:40:59:731 PG4A-jgw1 Trace:   MsgCallCleared:  CID: 34648154 Con...

Hi, Is there any solution identified for this transfer issue? and what is the cause code 1015 in PG log represents?