7.0(2) is now available, however it is not a patch so therefore it will not be on the download site.You will either need to order the installation media via the Product Upgrade Tool, or contact your Account Manager to obtain the same.
Yes, you will need to use the historical reporting client to track the statistics for outbound calls that an agent palces from their ICD extension. I have provided a link below to the Cisco Unified CCX Historical Reports User Guide for your review. Y...
You will want to check your purge settings by navigating in AppAdmin -> Tools -> Historical Reporting -> Purge Schedule Configuration. Once there, you will see the Auto Purge Configuration. Based on this configuration, this will determine if the data...
Hello,When upgrading from 7.0(1)SR4 to SR05 there will be no CAD/CSD upgrade as a result, as the CAD/CSD version will be the same 6.6.1.400, per the compatiblity link below.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs...
Hello Bill,I have provided the link below for the port utilization guide for 7.0. You can still test via telnet to ensure that the ports are not being blocked as the same ports are used for 5.0 and 7.0.http://www.cisco.com/en/US/docs/voice_ip_comm/cu...
