Hi everyone,
I would like to check if it is possible to use a Telepresence ISDN Link with a CUCM registered video endpoint (SX20, Roomkit...).
I guess you understand that my point is to allow our customer to call either via SIP uri (Internal call a...
Hi everyone,
We are trying to find a way to share with the CRM the URL of a Recording Contact from Cisco AQM/Calabrio.
So far AQM API will not give us a Contact ID prior to the agent to pick up the call (api/recording/searchbasiscontact). The iss...
Hi folks,we are currently deploying an AI bot integrated with socialminer chat (11.6.1.10000-25)The issue we are facing Is that In “Description” field we would like send those info (in the same format):“Request 1Request 2”To achieve this we are using...
Dear Cisco,
I am currently unable to access the sizing tool for Collaboration. Can you explain me why I face this situation?http://tools.cisco.com/cucst/faces/landing.jsp
Thanks in advance.
Hugo LE GUERN
hugo.leguern1
When it comes to change management and adoption program, few tips come in mind:- Show excitement- Build a strong team of user ambassadors through a pilot - Build a communication strategy and get user involved (gamification, survey, etc...)- Gather re...
Hello Suzanne,
Thanks a lot for those documents!Are the editable source files available for partner? I am not able to access the shared Box.
thanks
Hugo
Hi,Thanks for your answer.The form that was attached previously is actually the one to be used by the bot engine to trigger the uccx agent (form will be used automatically in the background, seamlessly for the customer).The goal is to send the initia...
Hello Mahesh,Do you have any other advice to achieve this ?The idea is to provide the history/context of an interaction between a client and a BOT to a UCCX Chat agent. Any advice ?Hugo
Hi Nagendra,Thanks, we will try and keep you posted.Our idea is to push the initial interaction between customer and BOT into a chat form ("Description" field) for a ccx agent to have the initial history.Regardshugo
