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- About hugo.leguern1
09-13-2019
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Member since
07-13-2016
13
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0
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Created by
hugo.leguern1
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
02-06-2019
06:50 PM
02-06-2019
06:50 PM
Hello Suzanne,
Thanks a lot for those documents! Are the editable source files available for partner? I am not able to access the shared Box.
thanks
Hugo
... View more
Created by
hugo.leguern1
in Contact Center
in Contact Center
08-01-2018
11:30 PM
08-01-2018
11:30 PM
Hi everyone,
We are trying to find a way to share with the CRM the URL of a Recording Contact from Cisco AQM/Calabrio.
So far AQM API will not give us a Contact ID prior to the agent to pick up the call (api/recording/searchbasiscontact). The issue is that the only exchange with webservice that we have with the CRM happens before the agent pickup the call. Another way would have been to share the CallID with the CRM in order for it to retrieve the Record Contact URL with this information but it does not seem to be possible with AQM API.
I am seeking for any other idea or actual solution that you guys already deployed.
UCCX: 11.6ES02
CUCM: 12.0
AQM: 11.5
CRM: Dynamics 365 on prem
Cheers
Hugo
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Labels:
Created by
hugo.leguern1
in Contact Center
in Contact Center
06-01-2018
05:02 AM
06-01-2018
05:02 AM
Hi, Thanks f or your answer. The form that was attached previously is actually the one to be used by the bot engine to trigger the uccx agent (form will be used automatically in the background, seamlessly for the customer). The goal is to send the initial chat exchange between the bot engine and customer via "details" field, passing the carriage return in order for the agent to have a better view of the initial exchange. Flow: Customer -> chat request -> bot engine answer-> interaction between customer and bot -> bot stucked -> automatic filling of the socialminer chat form with chat exchange (with carriage return) in " details " field -> client chats with Agent who has the history/context of the chat. If you have any other best practices let us know. Hugo
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Created by
hugo.leguern1
in Contact Center
in Contact Center
06-01-2018
03:42 AM
06-01-2018
03:42 AM
Hello Mahesh, Do you have any other advice to achieve this ? The idea is to provide the history/context of an interaction between a client and a BOT to a UCCX Chat agent. Any advice ? Hugo
... View more
Created by
hugo.leguern1
in Contact Center
in Contact Center
05-27-2018
09:08 PM
05-27-2018
09:08 PM
Hi Nagendra, Thanks, we will try and keep you posted. Our idea is to push the initial interaction between customer and BOT into a chat form ("Description" field) for a ccx agent to have the initial history. Regards hugo
... View more
Created by
hugo.leguern1
in Contact Center
in Contact Center
05-27-2018
06:32 PM
05-27-2018
06:32 PM
Hi folks, we are currently deploying an AI bot integrated with socialminer chat ( 11.6.1.10000-25) The issue we are facing Is that In “Description” field we would like send those info (in the same format): “Request 1 Request 2” To achieve this we are using this script format: “Request 1% Request 2” where “1%” is our carriage return symbol but it gives us an error. So my question is: What carriage return should we be using in SocialMiner Chat form? Thanks Hugo sasith_90
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Labels:
08-25-2016
05:48 PM
I am not even able to log in. I am intering into a loop when trying to log without any warning or error message.
... View more
08-22-2016
03:30 AM
Hello Deepak,
I click on the HTML link then I have a logging prompt (even if I am already login in previously). Once I am on this logging prompt I am unable to login in and download the sizing tool. Normally my CCO access is OK as I am allowed to use all the partner tools.
Thanks for your prompt support.
Hugo
... View more
08-22-2016
02:01 AM
Dear Cisco,
I am currently unable to access the sizing tool for Collaboration. Can you explain me why I face this situation? http:// tools.cisco.com/cucst/faces/landing.jsp
Thanks in advance.
Hugo LE GUERN
hugo.leguern1
... View more
Labels:
Created by
hugo.leguern1
in Collaboration, Voice and Video Documents
02-06-2019
02-06-2019
Hello Suzanne, Thanks a lot for those documents!Are the editable source
files available for partner?...
Created by
hugo.leguern1
in TelePresence and Video Infrastructure
10-18-2018
10-18-2018
Hi everyone, I would like to check if it is possible to use a
Telepresence ISDN Link with a CUCM reg...
08-01-2018
Hi everyone, We are trying to find a way to share with the CRM the URL
of a Recording Contact from C...
Created by
hugo.leguern1
in Contact Center
06-01-2018
06-01-2018
Hi,Thanks for your answer.The form that was attached previously is
actually the one to be used by th...
Created by
hugo.leguern1
in Contact Center
06-01-2018
06-01-2018
Hello Mahesh,Do you have any other advice to achieve this ?The idea is
to provide the history/contex...
Created by
hugo.leguern1
in Contact Center
05-27-2018
05-27-2018
Hi Nagendra,Thanks, we will try and keep you posted.Our idea is to push
the initial interaction betw...
Created by
hugo.leguern1
in Contact Center
05-27-2018
05-27-2018
Hi folks,we are currently deploying an AI bot integrated with
socialminer chat (11.6.1.10000-25)The ...
08-25-2016
I am not even able to log in. I am intering into a loop when trying to
log without any warning or er...
08-22-2016
Hello Deepak, I click on the HTML link then I have a logging prompt
(even if I am already login in p...
Public Statistics
| Date Registered | 07-13-2016 05:38 AM |
| Date Last Visited | 09-13-2019 12:01 AM |
| Total Messages Posted | 13 |
