Cisco CSS11503, Version: sg0820501 (08.20.5.01), box-to-box redundancyIssue - We have the problem that after a short while the agent didn’t have a persistent session and gets the message that there is no connection to the server and that he has to cl...

Hello Experts,I  have an issue where calls are not generated. I have CIM 4.3.2 deployment which is integrated with ICM 7.5.x, I have CTIOS installed and CMB configured to communicate with CTI and all the components are active (CTI,CTIOS, PIM). I have...

Hello,I need help to understand the attached ICM script specific the nodes which i have marked in red (what they are doing and how they work).Queue to Agent node - Can some point me to a guide or steps, on how to configure this i want to set a Prefer...