About RockCrayfish

RockCrayfish · 10-03-2013

I'm currently testing skill-based routing between multiple skills assigned to multiple agents. My understanding is that skill-based routing can be achieved by using a method identical to my test configuration below. However, the agents are currently ...

RockCrayfish · 11-06-2012

Our system has an active/active Cisco Unity Connection 8.5 install and I noticed today that there are several messages in the default Undeliverable Messages mailbox. This mailbox has not been monitored over the last few months and I will be taking re...

RockCrayfish · 04-20-2012

Hi All,My employer is currently using Cisco Unity Connection with exchange mail accounts for a small number of their staff so that they receive any new voice mail in their e-mail as a ".wav" attachment. However, the majority of the staff are non-exch...

RockCrayfish · 10-03-2013

It looks like I was hitting a wall in regards to Automatic Work and Wrap-up Time. Originally, the CSQs had Automatic Work enabled with a 10 second wrap-up time so I disabled Automatic Work and set wrap-up time to 5 seconds and allowed a longer time b...

RockCrayfish · 10-03-2013

Thanks for the quick reply, Anthony.I mistakenly listed the skills for Agent 1 in the "Test Configuration" above. I have since revised it to reflect the actualy situation, which should change your response to:"...Calls to CSQ 1 will go to Agent 1...C...

RockCrayfish · 11-07-2012

Thanks for the quick reply Allan,If a call is forwarded to Unity for an extension that is not associated with a mailbox/subscriber, the caller is prompted to enter their User ID. Unity handles it as if the caller had dialed our Voicemail access numbe...

RockCrayfish · 06-05-2012

David,If you haven't already resolved the issue you were having, try the following:Navigate to the device configuration page:1.) Under "Protocol Specific Information" select the appropriate user from the "Digest User" drop-down.2.) Under "Product Spe...

RockCrayfish · 04-24-2012

I realized that "CUC Accept and Relay" can be esily implemented under an individual user's "Message Actions" configuration on Cisco Unity. This will suffice.Thanks again!

Member Since	‎04-20-2012 11:43 AM
Date Last Visited	‎08-18-2017 03:56 AM
Posts	16
Total Helpful Votes Received	5

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Skill Based Routing with Multiple Skills and CSQs

Forwarding Underliverable Messages

IMAP and Cisco Unity Unified Messaging

Skill Based Routing with Multiple Skills and CSQs

Re: Skill Based Routing with Multiple Skills and CSQs

Forwarding Underliverable Messages

Cisco Jabber for Iphone registration Issue with SIP Digest Auth

IMAP and Cisco Unity Unified Messaging