The issue was quite strange.  Pressing page 2 in the Local Directory menu displays the names and extensions. Had a call with CISCO support Center and figured out that the CCA inserts additional epnhone-dn 's during the initial configuration. Removing these additonal ephone-dn 's displayed the Local directory names and extensions. We dont have to go to page 2 for them, it was on the main page. Here's what we did... conf t no ephone-dn  15 no ephone-dn  16 ... View more

Hello, Thank you for the detailed information and the responses are below. 1. Test from other phones. Is the problem with just one phone, all SPA508 phones, or all phones in general? All phones including 7940, 7931, SPA 508, SPA525 .  Seems like a configuration issue 2. Is the Local Directory URL correctly configured - it seems to be but it doesn't hurt to check. On your phone press the Setup key (looks like a piece of paper). Choose Settings then Network Configuration and scroll down to the Directories URL. it should be http://10.1.1.1:80/localdirectory The Network configuration shows the Directories URL 3. Factory default the phone and let it load back up. Press Setup Choose FactoryReset 4. Current phone load for SPA500 phones is 7.4.6, always good to have most recent version. To determine your current phone load: Press Setup Choose Settings, then Model Information and scroll down to the software version. I have 7.4.4 on a 504G that I have, everything is good for me but perhaps you need to upgrade to 7.4.6.... You can download 7.4.6 from the software download pages of Cisco.com Look for this file: spa50x-30x-7-4-6.zip Extract the .bin file which contains the phone load and using CCA, drag and drop it onto your UC500 in the topology view. Reload your SPA phone and test again. The version for the SPA is 7.4.4 5. Any special characters in the first or last names we should know about? Any spaces in the middle, beginning or end of names? The Office Demo configuration 6. You didn't mention the specific UC500 model, softpack or CCA version you are using. This would be useful to know. UC540 W with the 8.0.4 IOS load and CCA 2.5 7. Long Shot: During your maintenance window, reboot the UC500 and phones, and test again. Did that and the same 8. Suggest you also open a case with SBSC in parallel with using this forum to get more eyeballs on the problem. http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html I have placed a call with them and been on hold for the last 15 minutes Jibu ... View more

I scrolled thru all numbers and they were all blank. I went to CCA and verified the extensions and they had the FNames & LNames. ... View more

It is running 7.0.3. ... View more

Deleted the phone and added it and dont see the option.  I even went to the toplogy view and used option "Add to Voice Network"fig and it opens the Voice Config and it lists the Phone with SPA525G2.  I add the user and when I apply the change, it errors out with the Phone Type and cannot proceed further without choosing a phone type. ... View more

It does not have the option on the drop downs and therefore cannot type it in, ... View more

Here is the CLI output ephone  1 device-security-mode none video mac-address 68EF.BDCC.AA2E ephone-template 16 max-calls-per-button 2 username "TLremoteA" password 1234 type 525G button  1:10 2m15 mac-address 68EF.BDCC.AA2E Even after power cycle, the phone remains the same. ... View more

I updated the CCA to 2.2(5) and see the option SPA525G2 listed but then when i click on the dropdown it lists 525G only.  I cannot proceed with the SPA525G2 option ... View more

I contacted PDS and they sent me the tool and tried it and did not resolve the SOS.  Finally had to RMA the phones and get a replacement. ... View more