Hello Saeed, Kiarash,Page 212 on this document explains why.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/programmin...Q.Why do the number of abandoned calls shown on the Abandoned Call Detail Activity Rep...
Hi All,- Restart the AXL webservice on the CallManager.- on the CLI of the UCCX:set uccx provider ip axl if no success, please open TAC case and we will arrange a webex meeting and check the issue.Thanks,Shadi
Hi All,This behavior is not a supposed-to-work one. It is not expected to have a direct forward from the script call redirect step destination to a UCCX trigger or even CFA or CFNA (if the Ring No Answer Timer less than 6 seconds).This applies even i...
