This is confirmed as a roaming profile issue. Have the user log onto a PC with a soft phone already successfully loaded on it. It will then update that users roaming profile. When they log onto THEIR pc, it will be resolved.
If not using roaming p...
We experienced this same error with Instrument model 6921 after moving to CUCM version 8.6.2.22900-9.It was fixed by changing the configuration value for "Join and Direct Transfer Policy" to "Same line enable only". Save and reset the instrument.In t...
Ok Horacio, I deleted the MAC Address reply because it didn't work the way I thought. The MAC address fix turns out to be a 'red-herring' there are no changes on Call Manager required. Here's what (we think) is happeneing...:We use MS 'Roaming Profil...
Details are sketchy right now, still investigating. Ten of seventy recent new softphone users have experienced the error, only two corrected at this time. Can't point to a solid cause or solution yet.Out of curiosity, do you use roaming profiles, Hor...
I have nothing to offer unfortunately. Replacing the PC is the unsustainable solution we use. We have a very large org. and a mix of soft and hard phones. That solution is quickly running out of traction. Might have to enlist TAC before long.
