Hi, Can anyone please help me to understand the Cisco certification requirements to be a cloud based...

Hi Denise,Thanks for your excellent reply. I have some understanding now to start. I just checked an...

Hi Denise,Yes Ticketing system has REST API to get the ticket information. below is expected call fl...

Your are right we want to create an IVR to allow callers to both hear and open tickets plus ticket i...

Hi Denise,Thanks for your reply.Yes, ticketing system (OTRS) is browser based but not sure about ifr...

Hello,We have UCCX 11.6 with Finesse desktop for call center. we also have separate ticketing system...

HiI want to know what is the cost crossover point of on-premise & cloud base UC. In which point host...

Hi,We are planning to prepare a demo lab for customer demonstration so that we will carry all these ...

Hi Geoff,Everything was right just expired and want to purchase now. Is it that we need to purchase ...

Hi,We have UCCE 7.5, CUCM 7.1 and CVP 7.02 version and we want to upgrade to the 8.X or latest versi...

Hi,How we can import customer contact (ANI, Name etc) to outbound campaign automatically. Exact requ...

Hi Aaron, Thank you for your reply. I have followed the procedure you mentioned. Basically in our ca...

Hi Aaron,Thank you for your reply. I have followed the procedure you mentioned. Basically in our cas...

Hi,We have UCCX 8.0 and CUCM 8.0. Everything is working fine including monitoring. But barge-in, int...