We are running CUCM/Unity 11.5. We have several departments that have on-call cell phones that they pass to another team member each week. I would like to be able to setup a rotating schedule for after hours calls to forward to the cell phone of the person who is on-call. Is there any way to do this? ... View more

We are running CUCM 8.6. One user, User A, has a number, say 1111. When someone calls 1111 it rings his phone and also rings User B who is at number 2222. 1111 is not forwarded to 2222. User A has a 7942, Jabber, and IP Communnicator. The digest user for User A's Jabber was User B because the Jabber device was Super Copied and not changed. User A is now the digest user. User A and B only have their own devices in Controlled Devices. Dialed Number Analysis shows that dialing 1111 goes to 1111, not 2222. They are not in any Call Pickup Groups. Any suggestions as to why this may be happening? ... View more

We are running CM 8.6 and have 7942s with 9.3.1 firmware. I recently started deploying about 20 of these phones to home users all over the world and I have another 50 or so to build. However, a number of users are having difficulty with the phones not even prompting to log in to the VPN. Of course everything work just fine in our test lab, but once I send the phones out we run into this problem. The VPN profiles are set with Auto Network Detect enabled. This is supposed to allow the phone to start the VPN client when it detects it is outside the corporate network. Our corporate phone system runs on 10.10.x.x. What I am seeing is that the phones are somehow getting the user's default gateway address in the TFTP field, like 192.168.1.1. So the phone can ping that address and then thinks it is internal when it really is not. The phone just gets in a cycle of trying to register to the default gateway. Why are the phones doing this and how can I make them try the real address?  Thanks! Travis PS. I am working with TAC. I have changed one of the four VPN Profile we are using to auto detect disabled. The phones in the field however have the enabled auto detect stored on the device. So until they connect, it won't change the setting. I have confirmed on a couple of phones that setting it to disabled and getting the phone updated does allow the VPN to work, even though TFTP prior to VPN login is still the default gateway. I would still like to know why it is working like this and to be able to fix the problem without requiring all of these users to ship the phones back. ... View more