Aaron,Thank you for the response, I think I might be making this more complicated than necessary though. Basically the client wants to know if the Desktop Agent can receive Caller ID (number and name) that is delivered from the Telco, much like it is...

Is it possible that you may need to install the following before attempting to upgrade to version 7.1.5.ciscocm.allow_upgrades_to_unrestricted.cop.sgn