Hi,I've installed ICM with Router and Logger in a server, AW in another and PG in another one. Everything is runnig well, just Logger Replication process returns me this message: "The Historical records may have been deleted in the Server database." ...
Hello,I'm trying to import the templates of reports from ICM to CUIC8, I've already tried to import at tab Report > Import Reports, but the extension of the template have to be .xml, but I don't know where I find this file.Thanks,Denian Nascimento
Hello,I'm trying to do a conection between CM and CUIC8, and I need to know what is the database name and the instance name of Call Manager?Thanks,Denian Nascimento
Hi,I need to know how can I separate the call type of the task when the calls are within a Inter-cluster. For example: when I make a call from CM A, where are a Inter-cluster Trunk with CM B, the call type of the task in WebView (ICM) comes as "OUT" ...
Hi,How can I change the PG of Agents/Skill Groups/Agent Teams, for example:Name: Agent1 Peripheral: PG1I want to change the Peripheral PG1 to PG2.Thanks.
Hi CedricI need to access the CDR of CallManager to create reports at CUIC8. I've already read in CUIC's manual that it's possible, CUIC8 can either conect in ICM or CM.I'll try to put CUIC8 host in trusted hosts at CM, but I still need to know what ...
Hi David,It is when agent make a call to another CM in the cluster. The problem is that in the WebView Reporting when the agent make an internal call (but to another CM in the cluster) and when he/she make an external call it is classificated as the ...
Hello,Thanks for the help, now CUIC8 appears, but when I try to upload the License the next errors appears:"License file is invalid. Invalid host. The hostid of this system does not match the hostid specified in the license file "I generated a Demo L...
