A department with 10 users/phones would like the ability to, only on Mondays, be able to decide to answer the call or have it forward to one user in the department.  The users have direct numbers and voice mail.   Monday, user A's phone rings the use...

Recently we have one Agent that is experiencing an issue, if they are on a call the wrap-up code drop down appears but, when the Agent clicks on any other window the wrap-up drop down selection disappears from the browser.  Chrome has the same issue,...

Recently upgraded to Finesse v10.6(1) Call Manager 10.5.2.15900-8 UCCX 10.6.1.11002-15 IM&P 10.5.2.24900-8 Randomly all the Agents in the call center will get kicked out of Finessse at the same time, then Finesse has to time out before they can log b...