About mikecracco

mikecracco · 09-13-2016

We recently started using Cisco Unified Attendant Console Standard and it is working pretty well. One issue though:If you have several parked calls it is easy to forget why they were parked. Usually they are parked waiting for someone to become avail...

mikecracco · 08-17-2010

I have several outside sales types that have an interal directory number that simply forwards to a cell phone. That being the case their voicemail lands on their cell phones and they miss the benefits of Unity.If they had desk phones I could setup Mo...

mikecracco · 03-12-2008

We have setup MobileConnect on CM6 and it seems to be working as advertised. The problem I have is I don't know how to toggle the feature on/off from a phone. Once I setup a user, I hit the Mobility softkey and a Services window displays "MobileConne...

mikecracco · 10-11-2007

We are on CM 4.1.3 and find the basic reporting native to the product inadequate. Can anyone suggest a third party product that can take the CM data output better reports? I can give specifics of what we are looking for but I was hoping just to find ...

mikecracco · 06-29-2007

Little confused here. I'm on CM 4.1.3 with 7941 stations and here is my question; I have the CallManager User Interface available for Speed Dials, etc. and it works.I have added the Personal Address Book service but it doesn't seem to be worth the ha...

mikecracco · 08-17-2010

I hear you. I'll spend some time with this tomorrow. Thanks.

mikecracco · 08-17-2010

I'm mot real up on route points but I don't see how that will help my cause...

mikecracco · 03-13-2008

How dumb is that?On the up side we are forming a plan to get a H.323 gateway so we can setup Voice Access. I suppose dialing an extention (internally) and hitting a few keys is better than the web interface. Just a shame when it seems like a natural ...

mikecracco · 03-12-2008

We don't have Mobile Voice Access up yet, and probably will not for a while. Even then, that would mean calling into system and working through prompts. Gotta be an option to quickly do it on the phone itself.Appreciate any info you could dig up.

mikecracco · 06-29-2007

Not a problem. It always helps to talk it out. Part of what made me keep pushing is I found an entry in my PAB for "Mr. Knucklehead" which I knew was me experimenting way back when rather than something Cisco or my vendor did. :)

Member Since	‎05-29-2007 06:34 AM
Date Last Visited	‎09-28-2022 12:01 AM
Posts	18
Total Helpful Votes Received	5

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User Activity

CUACS - Label Parked Calls

Mobility without IP Phone

How does a user turn Mobile Connect on/off?

Reporting Software for CallManager

Entering Personal Fast Dials

Re: Mobility without IP Phone

Re: Mobility without IP Phone

Re: How does a user turn Mobile Connect on/off?

Re: How does a user turn Mobile Connect on/off?

Re: Entering Personal Fast Dials