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jesposito1
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Level 1
Member since ‎02-09-2007
‎06-28-2022
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  • 18 Posts
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  • 5 Helpful votes Received
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UCCX 11.x Finesse Workflow Question

08-23-2018
Hello! I have a question on workflows using Finesse. We have an 11.x environment, and a question was posed to me about automating logouts for a particular team. Is there a way to develop a workflow that will force the logout of agents from a particul...

CUCM 8.x Call Recording Options

02-06-2012
Just looking for some recommendations and feedback on what people are using to do call recording in their CUCM 8.x environments. We're looking to do the following for our Public Safety unit initially, and most likely expanding out to other department...

Managing CUCM on Cisco CIUS

01-18-2012
All,Has anyone using the Cisco Cius been successful in administrating CUCM with it? I am running firmware 9-2-2 on the Cius, and we are on a 8.5.1.12024-1 CUCM release. Every time I access the CUCM admin page, I can log in and get to the labels, but ...

Remote Destination / Mobility Identity

11-30-2011
All,This may be a dumb question, but I'm sure someone here will have an answer. We have users who are actively using the Jabber / Cisco Mobile apps on their cells. The iPhone side works great with the built-in VPN, but we have an issue with the lack ...

UCCX 8.6 CAD Differences

11-10-2011
We are getting ready to make the move to UCCX 8.6 from UCCX 8.5.1. Are there any significant changes or differences that we should be looking for from the agent perspective on CAD? Everything we've found so far shows some small changes on the admin s...
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Member Since ‎02-09-2007 02:59 PM
Date Last Visited ‎06-28-2022 06:58 AM
Posts 18
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