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Level 1
Member since ‎01-02-2006

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We have UCCX callback script setup (provided by Cisco) and we are running into a weird issue. Once the script starts playing the prompt in the end saying "Thank you, your callback has been scheduled", if we hang up the call during that prompt being p...
Hi,I need some advise in the design for UCCX skill based routing. We have 2 different sets of agents with different skill levels. For example, Agents 1-5 have Skill A competency level of 8 and Agents 6-10 have Skill A competency level of 5. The agent...
Hi,I'm trying to figure out a way in CAD workflow to alert the Agent (by popup on the screen) when there are more than 5 calls in the queue waiting. We are running UCCX 9.x. If anyone has done it before, please advise.Thanks,Vikas
Hi,My customer has UCM 7.1 with Unity Connection 7.x. They have Mitel SIP based phones (model 5330 & 5320) which they want to use with UCM. I'm not sure how this will work. I think I need to add 3rd Party SIP Phone (Basic) in UCM but not sure what el...
Is it possible to scan all the https traffic passing through AIP module installed on ASA (inbound and outbound)?
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Member Since ‎01-02-2006 11:41 AM
Date Last Visited ‎11-22-2022 01:30 PM
Posts 42