Member since ‎03-26-2013

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  • 27 Posts
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  • 6 Helpful votes Received

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Is it  possible to transfer(consult transfer) the call to second agent from first agent without keeping Customer on hold.?Is it feasible by using multiple line?
In Cisco UCCX 10.5 the API http://finesseserver/finesse/api/User/Agent/Dialogs the response contains no value for the tag associatedDialogUri for consult call dialogBut in UCCE 10.5 the API http://finesseserver/finesse/api/User/Agent/Dialogs the resp...
                How would I create a bosh connection with finesse 10.5 Uccx ,using a third party  java api(e.g babbler) as we are developing third party non gadget thick client application. Do we need to connect to the finesse server using a proxy or...
we are developing application using JTAPI API.Could you please tell me,how we can receive events using JTAPI. is there any sample application to receive events.Thanks in advance.
How do i register to Cisco finesse events so that i can enable and disable buttons of my desktop based application
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Member Since ‎03-26-2013 03:01 AM
Date Last Visited ‎08-18-2017 03:56 AM
Posts 27
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